GENERAL INFORMATION

Toensure that your package is properly delivered and that you receive yourpackage within the time frames we advertise, please make sure that your addressis correctly entered and includes all relevant and/or required information. Theuse of correct abbreviations, street numbers, building or apartment numbers,and route information (if applicable) are critical to ensuring timely delivery.We do not take responsibility for lost, misplaced, or incorrectly deliveredshipments if the address information provided is incorrect or incorrectlyentered at the time of purchase.

SHIPPING TIMELINE FOR STORE ORDERS

Theestimated timelines for processing, transit, and final delivery are includedbelow for your reference. Please note that orders to US & Internationaldestinations may vary depending on the weight and type of mailing serviceselected. Store orders will get shipped accordingly depending on the mailingservice you chose for your order.

SHIPPING FEES

Thedelivery is free shipping by default. If you prefer a fast and quickway, please choose the option of DHL delivery. Shipping fees arenon-refundable. If you refuse any shipments from WD420 Glass, you will be heldresponsible for the original shipping charges, plus the cost of returning thepackage to us.

DELIVERY CLAIMS

Ifyour tracking information shows that your package was delivered, but you can’tfind it: Within 24 hours of expected delivery, please do the following actions& measures stated below:

1.     Verifythe shipping address.

2.     Lookfor a notice of attempted delivery.

3.     Lookaround the delivery location for your package.

4.     See ifsomeone else accepted the delivery.

5.     Somepackages travel through multiple carriers; check your mailbox or wherever elseyou receive mail.

Ifyou have completed all of these appropriate measures, please submit a claimwith the carrier that delivered the package. Once the claim has been submitted,please email us at service@wd420glass.com.

OUT OF STOCK ITEMS

Ifyour order includes multiple items and one (or more) of the items are out ofstock: we will go ahead and ship the rest of your order, issuing a refund toyour original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

WD420Glass reserves the right to solely define and limit, refuse, and/or cancelorders from customers at any time due to:

Anirregular or excessive returns history

Anirregular or excessive returns history involving used, altered, laundered,damaged, or missing items; or,

Potentialfraudulent or criminal activity.

Similarly,WD420 Glass reserves the right to limit, refuse, and/or reject returns to anycustomer or entity, due to similar actions as noted above.